{"id":218,"date":"2011-06-17T15:28:08","date_gmt":"2011-06-17T15:28:08","guid":{"rendered":"http:\/\/www.qyestioneverything.net\/?p=218"},"modified":"2011-06-19T02:10:14","modified_gmt":"2011-06-19T02:10:14","slug":"chadwicks-customer-service-sucks","status":"publish","type":"post","link":"http:\/\/www.qyestioneverything.net\/?p=218","title":{"rendered":"Chadwicks&#8217; Customer Service SUCKS!"},"content":{"rendered":"<p>What you are saying is wrong.\u00c2\u00a0 What you say about the tracking and  delivery date is incorrect, because yesterday Customer Support answered  my first email (a week later, very poor response time) with the tracking  information:<\/p>\n<p>Tracking Number:<\/p>\n<div>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXxOrder  Number:XXXXXXXXXX  Current Status:InUSPSNetwork  Destination:XXXXXDate  Time Description Location<br \/>\n6\/10\/2011 03:53 PM Accepted by USPS<br \/>\nEst. Delivery: 1-2 Postal Delivery Days XXXXX, TX XXXXX<br \/>\n6\/9\/2011 06:03 PM In transit Coppell, TX 75019<br \/>\n6\/9\/2011 04:49 PM In transit Coppell, TX 75019<br \/>\n6\/9\/2011 04:38 PM Electronic Shipping Sent to USPS<br \/>\n6\/9\/2011 04:38 PM In transit Coppell, TX 75019<br \/>\n6\/7\/2011 05:52 PM In transit Fishers, IN 46037<br \/>\n6\/6\/2011 03:18 PM In transit Elizabeth, NJ 07206<br \/>\n6\/6\/2011 09:38 AM Arrived at Shipping Facility Elizabeth, NJ 07206<br \/>\n6\/3\/2011 07:08 PM Electronic Shipping Info Received Taunton, MA 02783&nbsp;<\/p>\n<p>As for delivery, this is from my order confirmation, the time frame given is 4-7 days:<\/p>\n<p><span style=\"color: #cc3399; font-family: Arial,Helvetica,sans-serif; font-size: x-small;\"><strong>Order number: XXXXXXXXXXXX<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"459\" bgcolor=\"#cccccc\">\n<tbody>\n<tr>\n<td width=\"228\"><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: x-small;\"> <strong>Shipping Address:<\/strong><\/span><br \/>\n<img alt=\"\" width=\"1\" height=\"5\" \/><\/td>\n<td width=\"3\"><img alt=\"\" width=\"3\" height=\"1\" \/><\/td>\n<td width=\"228\"><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: x-small;\"> <strong>Billing Address:<\/strong><\/span><br \/>\n<img alt=\"\" width=\"1\" height=\"5\" \/><\/td>\n<\/tr>\n<tr valign=\"top\">\n<td bgcolor=\"#ffffff\">\n<table border=\"0\" cellspacing=\"4\" cellpadding=\"0\" width=\"228\" bgcolor=\"#cccccc\">\n<tbody>\n<tr>\n<td><span style=\"color: #000000; font-family: Verdana,Tahoma,Helvetica,sans-serif; font-size: xx-small;\">XXXXXXXXXXXXXX<br \/>\nXXXXXXXXXXXXXXXXXXXXXXXX<br \/>\nXXXXXXXXXXXXXXX<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"3\"><img alt=\"\" width=\"3\" height=\"1\" \/><\/td>\n<td bgcolor=\"#ffffff\">\n<table border=\"0\" cellspacing=\"4\" cellpadding=\"0\" width=\"228\" bgcolor=\"#cccccc\">\n<tbody>\n<tr>\n<td><span style=\"color: #000000; font-family: Verdana,Tahoma,Helvetica,sans-serif; font-size: xx-small;\">XXXXXXXXXXXXXXXX<br \/>\nXXXXXXXXXXXXXXXXxxXX<br \/>\nXXXXXXXXXXXXXXX<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table border=\"0\" cellspacing=\"5\" cellpadding=\"0\" width=\"459\" bgcolor=\"#cccccc\">\n<tbody>\n<tr valign=\"top\">\n<td width=\"228\"><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: xx-small;\"> <span style=\"font-size: x-small;\">Method of Payment: <\/span>Visa<\/span><\/td>\n<td width=\"228\"><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: xx-small;\"> <span style=\"font-size: x-small;\">Deferred Billing:<\/span> NO<\/span><\/td>\n<\/tr>\n<tr valign=\"top\">\n<td width=\"228\"><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: x-small;\"> Shipping Method: Standard<br \/>\n<\/span><\/td>\n<td width=\"228\"><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: x-small;\"> <\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table border=\"0\" cellspacing=\"2\" cellpadding=\"0\" width=\"459\">\n<tbody>\n<tr valign=\"top\">\n<td><span style=\"color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: xx-small;\"> Will arrive within 4-7 business days, to the contiguous US.  In remote areas of AK, HI, APO, FPO and US Territories, your available  items will be delivered via USPS. Please allow 20 business days for  delivery.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>My order was placed on  May 31, and the item didn&#8217;t arrive until June 10, which is 8 business  days not including May 31.\u00c2\u00a0 Your customer service continues to be the  worst I have experienced in a long time.\u00c2\u00a0 Thank you for canceling my  order, but in all other ways you are inconsistent with your own emails,  and your manner is holier than thou.\u00c2\u00a0 I will never order from you again  due to your unprofessional conduct, and I will urge my friends to do the  same.\u00c2\u00a0 Clearly you have no apologies for your poor service.<\/p>\n<p>XXXXX<\/p>\n<\/div>\n<div>&#8211; Hide quoted text &#8211;<\/div>\n<p>On Thu, Jun 16, 2011 at 1:36 PM, Chadwicks Customer Support &lt;<a href=\"mailto:IS7575_42939@is.instantservice.com\" target=\"_blank\">IS7575_42939@is.instantservice.com<\/a>&gt; wrote:<br \/>\n<img alt=\"\" \/><\/p>\n<p>Dear XXXX,<\/p>\n<p>My name is Kristin, I will be assisting you.<\/p>\n<p>Your backorder has been canceled. You were not billed for the  canceled item so no refund will be issued for the cancellation. The item  that shipped out on 6\/3\/11 was sent by USPS Bulk so there is no  tracking information. Please allow at least 10 business days for  delivery.<\/p>\n<p>Thank you for contacting Chadwicks Internet Support!<\/p>\n<p>Chadwicks.com | Metrostyle.com | CasualLivingUSA.com<br \/>\n&#8212;&#8211;Original Message&#8212;&#8211;<br \/>\nFromXXXXXXXXXXXXXXX<a href=\"mailto:qed@virtualinfamy.com\" target=\"_blank\"><\/a><br \/>\nSent: Jun 11, 2011 8:33:04 PM<br \/>\nSubject: Contact Us Form<\/p>\n<p>EmailFrom:XXXXXXXXXXXXXXXXXXX<br \/>\nZipCode: XXXXXXXXXX<br \/>\nEmailTo: <a href=\"mailto:IS7575_42939@is.instantservice.com\" target=\"_blank\">IS7575_42939@is.instantservice.com<\/a><br \/>\nFirstName: XXXXX<br \/>\nLastName: XXXXXXXXXX<br \/>\nOrderNumber: XXXXXXXXXXXXXX<br \/>\nMessage: I WANT TO CANCEL THE REST OF MY ORDER.  I HAVE WRITTEN TO  YOU 2 TIMES BEFORE AND YOU COMPLETELY IGNORED ME.  THE LINK IN THE  TRACKING EMAIL DID NOT TRACK BECAUSE YOU SENT ME THE ORDER NUMBER AS THE  TRACKING NUMBER.  THE LINK TO CONTACT YOU IN THE TRACKING EMAIL TIMES  OUT OF CONNECTION.  THE ITEM WAS THREE DAYS LATER THAN YOU SAID IT WOULD  BE.  YOUR CUSTOMER SERVICE SUCKS TREMENDOUSLY.  I HATE CHADWICKS AND  WILL NEVER ORDER FROM YOU AGAIN.  I WANT TO CANCEL THE PART OF MY ORDER  THAT IS BACK ORDERED FOR JULY.  I WANT A REFUND.  IF YOU DO NOT RESPOND  TO ME I WILL FILE A CLAIM WITH MY CREDIT CARD COMPANY.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What you are saying is wrong.\u00c2\u00a0 What you say about the tracking and delivery date is incorrect, because yesterday Customer Support answered my first email (a week later, very poor response time) with the tracking information: Tracking Number: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXxOrder Number:XXXXXXXXXX Current Status:InUSPSNetwork Destination:XXXXXDate Time Description Location 6\/10\/2011 03:53 PM Accepted by USPS Est. Delivery: 1-2 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,13],"tags":[],"class_list":["post-218","post","type-post","status-publish","format-standard","hentry","category-bitching","category-irl"],"_links":{"self":[{"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=\/wp\/v2\/posts\/218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=218"}],"version-history":[{"count":0,"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=\/wp\/v2\/posts\/218\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=218"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.qyestioneverything.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}