Chadwicks’ Customer Service SUCKS!

What you are saying is wrong.  What you say about the tracking and delivery date is incorrect, because yesterday Customer Support answered my first email (a week later, very poor response time) with the tracking information:

Tracking Number:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXxOrder Number:XXXXXXXXXX Current Status:InUSPSNetwork Destination:XXXXXDate Time Description Location
6/10/2011 03:53 PM Accepted by USPS
Est. Delivery: 1-2 Postal Delivery Days XXXXX, TX XXXXX
6/9/2011 06:03 PM In transit Coppell, TX 75019
6/9/2011 04:49 PM In transit Coppell, TX 75019
6/9/2011 04:38 PM Electronic Shipping Sent to USPS
6/9/2011 04:38 PM In transit Coppell, TX 75019
6/7/2011 05:52 PM In transit Fishers, IN 46037
6/6/2011 03:18 PM In transit Elizabeth, NJ 07206
6/6/2011 09:38 AM Arrived at Shipping Facility Elizabeth, NJ 07206
6/3/2011 07:08 PM Electronic Shipping Info Received Taunton, MA 02783 

As for delivery, this is from my order confirmation, the time frame given is 4-7 days:

Order number: XXXXXXXXXXXX

 

Shipping Address:
Billing Address:
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXxxXX
XXXXXXXXXXXXXXX

 

Method of Payment: Visa Deferred Billing: NO
Shipping Method: Standard
Will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.

My order was placed on May 31, and the item didn’t arrive until June 10, which is 8 business days not including May 31.  Your customer service continues to be the worst I have experienced in a long time.  Thank you for canceling my order, but in all other ways you are inconsistent with your own emails, and your manner is holier than thou.  I will never order from you again due to your unprofessional conduct, and I will urge my friends to do the same.  Clearly you have no apologies for your poor service.

XXXXX

– Hide quoted text –

On Thu, Jun 16, 2011 at 1:36 PM, Chadwicks Customer Support <IS7575_42939@is.instantservice.com> wrote:

Dear XXXX,

My name is Kristin, I will be assisting you.

Your backorder has been canceled. You were not billed for the canceled item so no refund will be issued for the cancellation. The item that shipped out on 6/3/11 was sent by USPS Bulk so there is no tracking information. Please allow at least 10 business days for delivery.

Thank you for contacting Chadwicks Internet Support!

Chadwicks.com | Metrostyle.com | CasualLivingUSA.com
—–Original Message—–
FromXXXXXXXXXXXXXXX
Sent: Jun 11, 2011 8:33:04 PM
Subject: Contact Us Form

EmailFrom:XXXXXXXXXXXXXXXXXXX
ZipCode: XXXXXXXXXX
EmailTo: IS7575_42939@is.instantservice.com
FirstName: XXXXX
LastName: XXXXXXXXXX
OrderNumber: XXXXXXXXXXXXXX
Message: I WANT TO CANCEL THE REST OF MY ORDER. I HAVE WRITTEN TO YOU 2 TIMES BEFORE AND YOU COMPLETELY IGNORED ME. THE LINK IN THE TRACKING EMAIL DID NOT TRACK BECAUSE YOU SENT ME THE ORDER NUMBER AS THE TRACKING NUMBER. THE LINK TO CONTACT YOU IN THE TRACKING EMAIL TIMES OUT OF CONNECTION. THE ITEM WAS THREE DAYS LATER THAN YOU SAID IT WOULD BE. YOUR CUSTOMER SERVICE SUCKS TREMENDOUSLY. I HATE CHADWICKS AND WILL NEVER ORDER FROM YOU AGAIN. I WANT TO CANCEL THE PART OF MY ORDER THAT IS BACK ORDERED FOR JULY. I WANT A REFUND. IF YOU DO NOT RESPOND TO ME I WILL FILE A CLAIM WITH MY CREDIT CARD COMPANY.

One Comment (+add yours?)

  1. yvihc
    Jul 27, 2011 @ 15:06:40

    I am posting complaints about Chadwicks throughout areas where I can. They have the worse customer service ever and are never correct with the information provided to their customers. I will never shop there again. They are a horrible place to shop with. Everyone, please do not shop at http://www.chadwicks.com. I am demanding for a refund for items never even shipped to me.